Quick Start Guide

Before you start: find the activation code on the label on the bottom of the gateway

Turn the gateway over; there is a label on the bottom. Registration needs just one thing from it: the gateway activation code. Its format is 12 hexadecimal characters, a dash and a serial number — for example 8CED1234ABCD-A1B2C3. The part before the dash is the gateway's MAC address, and the part after it is the factory serial number.

The label usually also carries a QR code (scanning it fills in the activation code directly, saving you from copying it out by hand) and the model (such as UX7). The model is not needed for registration, but quoting it when you contact technical support helps identify the gateway quickly.

1. 1Activation code: 12 hexadecimal characters, a dash and a serial number — this is the string you enter at registration.
2. 2QR code: scan it with a phone to fill in the activation code automatically, with no copying by hand.
3. 3The serial number after the dash is case-sensitive, so copy it exactly as printed on the label.

NoteThe activation code is the credential that activates this gateway. Do not post photos of the label in group chats or on social media.

1Step 1: Open the login page

Open console.6wifi.com/login in a browser. If you already have an account, just enter your email and password to sign in; if you do not have one yet, select “Register now” in the bottom right to go to the registration page (the next step).

The login page asks only for your email and password, with no image verification code. If you have forgotten your password, select “Forgot password?” at the top right of the password field to recover it.

• Have an account → enter email and password → select “Sign in”;
• No account → select “Register now” and go to step 2;
• After you sign in, this browser is remembered, and next time it opens straight into the console.

2Step 2: Register an account and bind the gateway

The top of the registration page notes that every account must correspond to a gateway — registering binds this gateway to your account at the same time, with no need to create an account and bind it separately. Enter your email, set a password (at least 10 characters), and enter the activation code from the label on the bottom of the gateway exactly as printed into the “Gateway activation code” field; you can also select the scan button beside the field to read it from the QR code.

First and last name are optional; they appear only on invoices and support tickets and do not affect how the service works. The part of the activation code after the dash (the serial number) is case-sensitive, so enter it exactly as printed on the label.

• Email: it must be able to receive mail — the verification link in step 3 is sent here;
• Password: at least 10 characters. Length does more than a mix of upper case, lower case, digits and symbols, so no character-composition rule is enforced;
• Gateway activation code: 12 hexadecimal characters, a dash and a serial number; the serial number is case-sensitive, so watch for 0 versus O and 1 versus l.

NoteWhen the activation code is invalid, the page tells you so but not which character is wrong — this is deliberate. Go back to the label and check it character by character, especially the case-sensitive serial number after the dash.

3Step 3: Click the verification link in your email to complete registration

After you submit the registration, the system sends a verification email to the address you just entered. Open the email and select the “Verify email” button inside it (or the verification link below it), and registration is complete; you can then return to the login page and sign in with your email and password.

If the email does not arrive, check the spam folder first. The verification link is time-limited; if it expires, return to the login page and register again or request a new one.

NoteThe verification link is valid only for your own email address, so do not forward it to anyone else. If it reports that it has expired when you open it, simply run through registration again.

4Step 4: See the basics on the dashboard after signing in

Signing in takes you to the dashboard. The banner at the top shows your current plan and an expiry reminder; the cards below give an at-a-glance view of this gateway's status: gateway model, firmware and online status; the internet connection (connection type, WAN address, public IP and its location); and the private-line exit (the current exit region, the measured exit IP and the time of the last check).

When a gateway has just been powered on or installed, the online status may take a few minutes to change to “Online” — that is the time the gateway needs to build a tunnel to the cloud, not a fault. At the bottom of the page there is also a system event timeline that records actions such as switching or removing a line.

5Step 5: Select “My gateways” to view your gateways

Select “My gateways” in the sidebar menu. This page lists every gateway bound to your account, with a summary of the total, online and offline counts at the top, and you can filter by status or name. Each gateway's card shows its name, model, MAC, gateway public IP, current exit and last online time.

Select any gateway card to open its details page, where you manage the exit, the connection type, the LAN, WiFi and clients. “Bind gateway” in the top right lets you add more gateways to the same account.

6Step 6: Open the gateway details and switch the cloud exit

The gateway details page has a row of tabs at the top: Overview, Exit, Internet, LAN, WI-FI, Clients, Metrics and History. Select the “Exit” tab to switch the cloud exit. One plan covers four regions — Hong Kong, Singapore, Japan and the United States — and you can switch between them for free at any time; but traffic uses only one exit at a time, so this is a single choice, and switching affects only this gateway.

Each region has a card; the one in effect is marked “In use” and the rest are marked “Configure and use”. When you switch, the old exit is closed only after the new one passes verification, so even if a switch fails this gateway is never left without a working exit (fail-closed: when the private line drops, traffic stops rather than leaking out to the local ISP).

• All four regions are included for the life of the plan, and switching between them is free;
• Hong Kong has the lowest latency to mainland China; Singapore is the platform's default exit and has more balanced routing;
• When the plan expires, none of the four exits can be used and the gateway falls back to the local ISP — Singapore is part of the paid service too, not a free fallback.

NoteAfter you switch the exit, there is a propagation window of a few tens of seconds before the gateway actually reroutes; during it the platform already reports success and the interface already shows the new exit, but treat the change as confirmed only once the “last checked” time has refreshed.

7Step 7: Configure the basic network in the details (Internet, LAN and WiFi)

The gateway's basic configuration is all done in the tabs on the details page: “Internet” sets the connection type (DHCP, static or PPPoE), “LAN” sets the subnet and the DHCP address pool, and “WI-FI” changes the wireless name and password. Changes are pushed to the actual gateway and read back for confirmation, so saving may take a few seconds.

Take WI-FI as an example: open it and a drawer slides in from the right where you can change the network name (SSID), the password, whether it is broadcast, whether it is hidden, and the 2.4G, 5G and 6G band switches; fill it in and select “Push to gateway”. Changing the main LAN subnet or the WiFi password briefly disconnects the clients already connected and they have to reconnect, so avoid peak business hours.

8Step 8: Buy a plan

“Plans & billing” in the sidebar is where you buy per gateway. One plan covers all four exits and can be switched at any time. Choose a billing cycle — monthly, quarterly, semi-annual or annual; the longer the cycle, the lower the monthly price (for example $100 monthly, $90 quarterly, $80 semi-annual and $70 annual, each per month), and the page states directly how much each tier saves against monthly billing. Selecting “Switch to quarterly / semi-annual / annual” takes you to Stripe to pay; your card details are held by Stripe and not stored by the platform.

A new account comes with a one-month trial of all four regions on registration, and the days remaining appear on the plan banner. Complete a purchase before the trial ends and the exit service continues without interruption; buying while a plan is still active adds the new time on top of the current expiry date rather than shortening the time you already have.

NoteOne plan corresponds to one gateway. Multiple gateways must be purchased separately — switch gateway in the top right of the page before you order. The hardware is a one-off purchase charged only once, and is separate from the line plan billed by cycle.

Default WiFi name and password

The device ships with a WiFi network already switched on, and both its name and its password are derived from the MAC address on the device label, so there is nothing separate to look up: the name is 6WiFi_ plus the last three characters of the MAC address, and the password is the first nine characters of the MAC address.

For example, if the MAC address is 002003004001, the WiFi name is 6WiFi_001 and the password is 002003004. Once the device is powered on you can connect with these, and then change them to a name and password of your own in the WI-FI tab of the gateway details.

• WiFi name: 6WiFi_ plus the last three characters of the MAC address. When the MAC address is 002003004001, the name is 6WiFi_001.
• WiFi password: the first nine characters of the MAC address. When the MAC address is 002003004001, the password is 002003004.
• Some devices ship with a different set of defaults: the name sixwifi's Wi-Fi Network and the password 12345678. Go by the name your phone actually finds.
• The MAC address is the 12 characters before the dash in the activation code, and it is also printed on the label on the bottom of the gateway.
• To change the name or the password, use the WI-FI tab in the gateway details; afterwards, clients that are already connected have to enter the new password again.

NoteNeither default password is secure: one can be worked out from the MAC address printed on the device, and the other is 12345678. As soon as the device is installed, change it to a password of your own in the WI-FI tab of the gateway details.

How to connect the ports: the WAN port and the LAN port

The chassis has four openings in total. With the unit standing upright, from left to right they are: the reset hole, the USB-C power input, the 2.5G LAN port and the 10G internet port.

A symbol is printed next to each network port, and following the symbols keeps you right: the 10G port with the globe symbol goes to the fiber modem (ONU) or the upstream router, and the 2.5G port with the arrow symbol (two angle brackets pointing outwards, with three dots between them) goes to your own equipment. Connecting them the wrong way round does not damage the device, but it leaves you without internet access — if there is no connection, come back and check these two symbols first.

1. 1Reset hole: used only to restore factory settings; we recommend doing it with technical support guiding you.
2. 2USB-C: the power input; connect the power adapter supplied with the device.
3. 32.5G port (arrow symbol: two angle brackets pointing outwards with three dots between them): the LAN port; connect your own computers, a switch or a wireless AP.
4. 410G port (globe symbol): the internet port; connect it to the LAN port of the fiber modem or the upstream router.

• The device has only this one 2.5G LAN port. To connect several devices, put a switch behind it.
• The panel is printed with 10G and 2.5G only, with no WAN or LAN wording anywhere on it, so identifying the ports by their symbols is more reliable than looking for text.
• Once the cables are in place, the device needs a few minutes to build a tunnel to the cloud before the status on the overview page changes to Online.

NoteThe device's default LAN subnet is 192.168.1.0/24, which collides with the default subnet of many fiber modems and upstream routers, and where they collide the connection does not work. Change the subnet on the upstream device first; once the device is registered and online, you can also change this device's own LAN subnet in the cloud console.

Frequently asked questions

Below are the situations that come up most often during registration and activation. If your problem is not listed, or is still not resolved after following the steps below, contact technical support and include the gateway MAC address and the time the problem occurred.

• No verification email: check the spam folder first; confirm the email address you entered at registration is correct, return to the login page to register again or request a new one, and use the link in the latest message.
• Activation code reported as invalid: check it against the label character by character, remember that the serial number after the dash is case-sensitive, and watch for easily confused characters (0/O, 1/l, 5/S).
• Gateway shows offline for a long time: confirm that it has power and that the 10G internet port is connected to a working internet circuit; a newly installed gateway needs a few minutes to build the tunnel.
• Label damaged or QR code will not scan: contact technical support with the gateway model and batch number so the records can be checked; do not open the case yourself.
• Replaced or returned gateway: unbind the old gateway in “My gateways” first, then register again with the new gateway's activation code.